Commercial Client Care

Client Care is the Heart of Our Business

At Stereo Steve, client care is the foundation of everything we do. We believe that a seamless experience starts with proactive, forward-thinking system designs that prioritize reliability and consistency. However, it’s important to understand that no technology is flawless. Electronics require regular maintenance and support as manufacturers release updates to software, hardware, firmware, and features. Additionally, despite our protective measures against surges, brownouts, power failures, and heat, components will naturally experience wear and may fail over time.

Ongoing Support Matters!

We understand how inconvenient electronic issues can be to your business. That’s why we’re committed to providing continuous support, service, and consultation to address and resolve problems as quickly as possible. Think of your system as an ecosystem—each part plays a role in ensuring everything functions harmoniously, but occasional adjustments and care are required to maintain that balance. It’s worth noting that the service we offer goes beyond the initial system cost.

commercial Service Plans for Ongoing Care

At Stereo Steve, we want to make it easy for you to plan ahead and avoid those surprise tech headaches. That’s why we’ve created service plan options designed to fit your budget and keep your system performing its best. Each plan gives you peace of mind knowing your setup is protected, optimized, and supported by a team you can count on. Even the best systems can run into the occasional hiccup. When that happens, we’re here to make things simple.

From proactive remote monitoring and quick fixes to giving you the tools to reset things yourself when needed, we’ve got you covered every step of the way.

Elite Support Plan

For customers who want premium, all-inclusive support with no compromises.

24/7 Support: Phone, Email, and SMS available during business hours (9 AM–6 PM), with after-hours support available for emergencies.
Unlimited Remote Support Incidents
1 Hour response times
Free Control4 4Sight License
Free 30-Minute On-Site Support - If an issue cannot be solved remotely, but only requires a quick service call*, there will be no charge (excluding new product installations or replacement of third-party product)
Proactive Monitoring with OvrC - Key network devices will be monitored for on-line status
Priority On-site Scheduling
Service Loaners (when available)
Lighting and Shading Scene Customization
Remote Firmware Updates Included
Remote system diagnostic and repair
Extended Labor Warranty (1-Year)
Annual System Check-Up
Discounted On-Site Rates ($130/hour)

$149.99 per month or $1,620.00 annually +hst)

Advantage Support Plan

Reliable support with essential perks for a seamless experience

Business Hours (9 AM–6 PM) After-hours support available for emergencies at an additional fee
Unlimited Remote Support Incidents
3 Hour response times
Free Control4 4Sight License
Proactive Monitoring with OvrC -Key network devices will be monitored for on-line status
Priority On-site Scheduling
Remote Firmware Updates Included
Labor Warranty (6 months)
Discounted On-Site Rates ($130/hour)

$99.99 per month or $1,080.00 annually +hst)

Core Support Plan

Cost-effective option for customers who need basic support.

Limited Remote Support (4 incidents per year; $99 per additional session)
Proactive Monitoring with OvrC -Key network devices will be monitored for on-line status
Labor Warranty (120 days)
Remote Firmware Updates Included – (does not include new OS Updates)
On-Site Support (Standard rates apply)

$59.99 per month or $648.00 annually +hst)

Pay-As-You-Go Support

On-demand support without an ongoing commitment.

On-Site Support Only (Remote support unavailable)
No Access to the Self-Service App
Labor Warranty (90 days)
On-Site Visit Rates: $150/hour with scheduling subject to availability (2 Hour Minimum)
No Up Front Payment Required.