Core
$59 / month
plus HST
- 4 remote support incidents
- Remote system monitoring where compatible
- Firmware updates
- Priority over pay-as-you-go service
- Standard onsite service rates
Best for: basic ongoing support and system maintenance.
Commercial A/V Service Plans
Keep Your Business Running. Keep Your Customers Engaged.
Priority support for the audio, video, networking and Control4 systems your business depends on.
Built for your environment
Support built around uptime
Technology works best when someone is responsible for keeping it healthy, current and supported. Stereo Steve service plans provide an ongoing support relationship instead of waiting for a failure to become urgent.
BarsRestaurantsHospitalityGolf ClubsOfficesRetail
Service Plans
Choose the support level that fits your system
All plans require a 3-month minimum commitment. Prepay a full 12-month term and save 10%.
Most Popular
Advantage
$99 / month
plus HST
- Unlimited qualifying remote support
- Priority response
- Remote monitoring where compatible
- Annual system checkup
- Service labour warranty
- Preferred onsite service rates
Best for: proactive maintenance and customers who want faster support.
Elite
$149 / month
plus HST
- Unlimited qualifying remote support
- Highest priority response
- Remote monitoring where compatible
- 30-minute courtesy service visit*
- Annual system checkup
- Extended service labour warranty
- Preferred onsite service rates
- Priority loaner equipment when available
Best for: customers who depend heavily on their technology.
Save 10% with annual prepayment
Prepay a full 12-month service term and receive a 10% discount from regular monthly pricing.
| Plan | 12 Monthly Payments | Annual Prepay | Savings |
|---|---|---|---|
| Core | $708.00 | $637.20 | $70.80 |
| Advantage | $1,188.00 | $1,069.20 | $118.80 |
| Elite | $1,788.00 | $1,609.20 | $178.80 |
*Courtesy visit frequency, qualifying conditions and plan inclusions are subject to the service plan agreement.
Benefits
More than a discounted service call
Priority Access
Plan members receive priority over pay-as-you-go requests.
Remote Support
Resolve many common issues without waiting for an onsite visit.
Preventative Care
Monitoring and annual checkups can identify issues earlier.
Predictable Costs
Know your monthly support cost and receive applicable plan benefits.
System Longevity
Keep firmware, programming and infrastructure maintained.
A Team That Knows Your System
Work with technicians already familiar with your installation.
Plan Details
Clear support without unnecessary surprises
Unlimited remote support
Includes qualifying troubleshooting, diagnostics, minor adjustments and system recovery that can reasonably be completed remotely. New programming, system expansion, redesign, extensive configuration and third-party work are not included.
Remote monitoring
Available for compatible equipment connected to Stereo Steve's remote-management platform. Monitoring can improve visibility into system health but does not guarantee detection of every failure.
Annual system checkup
Included with Advantage and Elite plans to review system health, software status and key operating conditions.
30-minute courtesy service visit
Elite includes a qualifying 30-minute courtesy service visit subject to frequency and eligibility rules in the service agreement. Additional labour, parts, major programming, installation and project work are billable.
Emergency after-hours support
After-hours assistance is reserved for qualifying urgent system issues and may be subject to availability and additional charges depending on the issue.
Service labour warranty
Applies to qualifying labour related to the original service issue. It does not cover unrelated failures, parts, third-party equipment, misuse, environmental damage, power events or modifications by others.
FAQ
Common questions
Is there a minimum commitment?
Yes. Monthly service plans require a minimum three-month commitment. After that initial period, the plan continues month-to-month unless cancelled in accordance with the service agreement.
How does annual prepayment work?
You may prepay a full 12-month service term and receive a 10% discount from regular monthly pricing.
Does a service plan include replacement equipment?
No. A service plan provides support, monitoring and service benefits. Parts, equipment and materials are additional unless otherwise stated.
What does “priority response” mean?
Priority refers to how your request is queued and acknowledged. It does not guarantee that every issue can be fully resolved within a specific time.
Can I stay pay-as-you-go?
Yes. Pay-as-you-go service remains available for customers who prefer not to subscribe, subject to standard scheduling, labour rates and minimum service charges.
Protect the systems your business relies on
Choose a plan based on how critical your A/V and automation systems are to day-to-day operations.
